Returns

We want you to love your purchase. Here's how refunds and returns work:

Online Orders:

  • Returns accepted within 30 days.
  • No restocking fee.

Return Shipping Options:

  • Refund to original payment: $8.95 shipping label fee deducted from your order. 
  • Store credit: $3.95 shipping label fee deducted from your order (you will receive $5 more for choosing store credit vs. choosing a refund)
  • Exchanges: Free, no return label charge.


Final Sale Items:

  • Items discounted 30% or more (including promotions).
  • All Jewelry.

Important Notes:

  • Defective or incorrect items: Contact us Monday-Friday 9am-5pm EST within 7 days at (229-236-1166).
  • Processing time: Please allow 5–7 business days after return request.

In-Store Purchases:

  • Full refund: Return within 3 days of purchase.
  • Store credit or exchange: Return within 14 days.
  • Final Sale: Items discounted more than 30% and all Jewelry.
  • Questions? Call us Tuesday-Saturday 10am-5:30pm at (229-236-3826) or email us at info@shopcarolinehill.com.