Returns

We want you to love your purchase. Here's how refunds and returns work:

Online Orders:

• Returns accepted within 30 days.
• No restocking fee.

Return Shipping Options:

• Refund to original payment: $8.95 shipping label fee deducted from your order. 
• Store credit: $3.95 shipping label fee deducted from your order (you will receive $5 more for choosing store credit vs. choosing a refund)
• Exchanges: Free, no return label charge.

Final Sale Items:

• Items discounted 30% or more (including promotions).
• All Jewelry.

Important Notes:

• Defective or incorrect items: Contact us Monday-Friday 9am-5pm EST within 7 days at (229-236-1166).
• Processing time: Please allow 5–7 business days after return request.

In-Store Purchases:

• Full refund: Return within 3 days of purchase.
• Store credit or exchange: Return within 14 days.
• Final Sale: Items discounted more than 30% and all Jewelry.
• Questions? Call us Tuesday-Saturday 10am-5:30pm at (229-236-3826) or email us at info@shopcarolinehill.com.