Return Policy for ONLINE purchases:
All returns must be made within 30 days of the order date.
You are eligible for a refund (online orders only) or store credit.
Click the login button in the footer, enter the email you placed your order with and you can manage your return. Once your return is made please allow 5-7 business days for your return to be processed.
You are responsible for the shipping and handling of the returned item. Original shipping fees are non-refundable. Send your package back to us via the most economical method of your choice. Please note your tracking number from your label.
All Sale and Accessory Items (Including jewelry, hair, and cups) are FINAL sale and cannot be returned.
If you believe that you have received defective or incorrect merchandise, or if you have any questions please contact customer service within 14 days of your order date at info@shopcarolinehill.com or call 229-236-4116.
Return Policy for IN-STORE purchases:
All returns MUST be made within 14 days. You may receive store credit for the amount of your purchase or you can exchange your item(s). To receive a full refund, items must be returned within 3 days of purchase date.
All sale items are final sale and cannot be returned. Please give us a call with any questions and we will be happy to help you, (229-236-3826).
XOXO
